1.Opportunities: The postcards and arrows helped to find local carbon saving activities ; 2. Workshop 1: From 16 opportunities 4 activities were developed; 3. Prototypes: The 4 workshop outcomes were developed into testable prototypes; 4. Workshop 2: Results were presented and the final set of activities decided.

To have effective user engagement, we first had to introduce ourselves and introduce the conversation that we wanted to have. The conversation needed to engage the whole building, gradually refining the number of participants and depth of enquiry as further levels of user engagement were pursued.

Each stage of the design process was flexible so that responses from people in the building shaped the next step, allowing each tranche of the deployment to be tailored for the community, through input from the community.

The first stage was to help users to understand and visualise their collective energy consumption and carbon emissions. This was done through Real Time Energy Displays, as discussed in previous sections. While this real time feedback showed what was actually being used, it was also important to find out how people thought they were using the energy, and where they thought energy could be saved. To gather this information we ran a series of interactions with DECC staff, led by the CarbonCulture team, which are detailed below.

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