Arrow highlighting draughty window

The second stage of this valuable user input was to put a spatial narrative on the issues raised in the postcards. This was achieved by asking DECC staff to place highly visible arrows identifying specific issues in the areas of the building where the issues were. This annotated the building, and moved from theoretical conversations to the physical labelling of the space. This was started with a quick walk-through of the building, handing out arrows to users for them to personalise with handwritten comments on the energy issues that most concerned them, to place in the spaces where the issues were most prominent.

For example, staff pinned up arrows highlighting that the three lifts in DECC were controlled by two separate circuits, with two buttons on each floor. People were in the habit of pressing both buttons to try to get a lift quickly, meaning that both sets of lifts would respond, wastefully moving two lifts rather than only the closest lift moving.

As well as providing us with valuable information about the issues that people wanted to address, the arrows encouraged in-depth conversations with DECC staff, which is important when the solutions designed are to be centred around these users.

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